Services
Real retail solutions can provide a range of training and support courses aimed at raising the skills levels in your business and leading to improved trading.
We hold licences to deliver all World Host training from People 1st.
Including;
The principles of customer service.
Train your teams to deliver excellent customer service that will leave your customers sure to return!
Your staff will learn:
- Why customer service is such an important part of their role
- How to make an excellent first impression and make customers feel welcome.
- How using customers’ names can help to create a good rapport, and techniques for remembering names
- Communication skills for success
- How to empathise with customers, and why handling their concerns is so important
- Why listening is an essential part of the customer service process, and how to do it effectively
- The value of retail in the economy, and the important role they play in generating revenue for your business.
- How to ‘go the extra mile’ – including making five commitments on how they will do this in your business
Selling through service
No matter what part of the service industry you represent, helping your staff understand the role they play in selling your products and services is vital.
Your staff will learn:
- An understanding of the sales cycle
- How to influence customer purchasing decisions
- The importance of product knowledge and listening to the needs of your customers
- The impact of ‘moments of truth,’ looking at the business through the eyes of the customer
- How to sell beyond the basics, and why it’s so important
Frontline management
When you promote staff into supervisor positions, you need to be confident that they can manage their team to deliver excellent service. One day, they’re ‘one of the team’; the next, they’re supervising it – this requires a whole new range of skills, and making the transition isn’t always easy.
Your managers and supervisors will learn:
- How to create high performing teams and coach them
- How to empower their teams to deliver excellent customer service
- Recruitment and induction techniques
- Steps to becoming empowered as a manager
- How to manage change and productivity while still focusing on the customer
- The importance of training
- How to use all of the above to create winning business strategies
Ambassador Workshop;
Our WorldHost Ambassador Workshop gives staff and volunteers the skills to deliver a warm and friendly welcome to customers and visitors, and is particularly focused on their role as an ambassador for their local area.
Your staff/volunteers will learn:
- Why their role as an ambassador is so important, and how powerful their connection can be with visitors to your community
- How to demonstrate a warm welcome to customers and visitors and respond to their different needs
- The importance of maintaining a positive attitude
- How to become more familiar with the community they represent, equipping them with the knowledge to answer customer queries
- Information about a specific event or changing infrastructure in the community (if the programme is being used to prepare for a particular event)
Service across cultures;
Our WorldHost Service Across Cultures programme will increase your staff’s awareness of other cultures and give them practical skills and advice to help them communicate effectively with visitors or clients from overseas.
Your staff will learn:
- The importance of overseas tourism to your business
- How their own culture and traditions can affect their view of others, and how to avoid making assumptions
- Common myths about some of the UK’s biggest overseas markets – and the truth behind them
- Tips and techniques to help them communicate with customers if there is a language barrier
- How to become a ‘people to people ambassador’
Customers with disabilities;
Disabled customers are a huge market in the UK - worth an estimated £80 billion per year. If you want to make sure your staff have the skills to cater for their needs, our WorldHost Customers with Disabilities programme can help.
Your staff will learn:
- Appropriate words to use when referring to different disabilities
- Tips for improving communication with disabled customers
- Common disabilities that customers may have, and appropriate ways to offer assistance
- How to be more aware of their own feelings, misconceptions and biases when serving disabled customers.
- The value of tourism, and why disabled customers are such an important market
- How to identify tourism businesses in your community that are accessible to disabled customers.
We at Real Retail solutions can also offer bespoke solutions to your operational training needs. Spending time with you to discover your companies needs and vision. Also taking the time to understand you and coach the team in a longer term proposal that will support your business and manage change.
Sports Memorabilia/ Retailing
During the wonderful summer of London 2012 Olympics we worked with partners Pursuit 3 and The Retailer Group to set up six stores across London selling memorabilia from the games and athlete signed items framed and authenticated. The stores were in Hyde park, Wimbledon, three in the Olympic park and one in the athlete’s village.
It was a unique occasion and the experience allowed us to provide consultancy to Glasgow 2014 Commonwealth games for the official auction.
We worked as the liaison between the games organisers and Pursuit 3 to set up the auction of thousands of assets used in the running of the games, who can forget the huge teacakes and tartan truck from the opening ceremony.
Following on from the success of Glasgow we were asked to be part of the team for Rio 2016 and had operation control with partners from The Retailer group. The auction was a great success and attracted buyers from all over the world.
With this unique experience we can make sure you release the potential of assets used in your sporting events. We will organise and set up either a live or online auction. Our knowledge with our partner’s is unrivalled and can be used to provide revenue to run your event and provide a sustainable future for your sport.
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